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Elements and Performance Criteria

  1. Determine information needs of employees and production or operations systems
  2. Select communication strategy
  3. Implement strategy
  4. Monitor ongoing situation

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Operations support areas include one or more of:

office

logistics

sales

marketing

insurance

legal

training and utilities providers.

Information access requirements include one or more of:

timing of access (e.g. occasional, periodic and continual)

method of access (e.g. visual/auditory/tactile access)

online/hard copy access

access locations.

Communication media includes one or more of:

terminals, computers, and so on, with built in memory

internet

hard copy manuals, such as standard operating procedures (SOPs), work health and safety (WHS) and training manuals

verbal briefings and informal conversations

circulars and letters

signage

instruction displays

tags and isolations/lockouts

permits to work/clearances

visual factory type displays

painted walkways.

Stakeholders include one or more of:

team members

personnel officers

industrial officers

union delegates

production and operations management

human relations management

financial management

engineering/technical personnel.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more operational environments, to:

analyse competitive systems and practices implementation and determine information flow requirements

communicate information verbally and in writing across different levels of complexity using a variety of methods and mediums

monitor outcomes of communication strategies against key performance indicators (KPIs)

plan and implement strategies to make gains from competitive systems and practices apparent and easily understood to different audiences

determine communication needs during contingencies and non-conformances.